My wife has a 2006 Subaru Outback, and this car was nothing at all like hers. We proceeded on our way to Steamboat and were dismayed by the car' s lack of power, particularly going up even slight mountain grades. He expressed concern (I thought, about our welfare) three times, and my wife and I ended up feeling pressured to pay over $100 more for a Subaru outback with a six cylinder engine. He expressed concern that, because the town is in the mountains, a car with a four-cylinder engine would have difficulty making the trip. After standing in line for almost an hour to be waited on, the agent asked us where we were going and we told him Steamboat Springs. I reserved an intermediate size car (e.g., Toyota Corolla) online before we arrived from Virginia. In reading the many reviews on yelp about the budget car rental company at the Denver airport I see that my experience was similar to most peoples, not as bad as some. Number of customers at peak time might be good indication (about the overall rental experience), rather than a bad one. If you walk up to a counter that's not busy, hoping to get into a car quickly, might there be reasons for the lack of people at a particular booth? That is - do people know that agency to be involved in high percentages of complaints of bait and switch, or contrasting pre-sales hype compared with after-rental experience (with the car itself, or with the exprience when returning the car)? How busy were the different car rental counters at the airport, compared with Budget? At what day and time were you there? Can you put your rant in context of such information? That is, could you imagine that there might be differences between, say, Wednesday midday and Friday at 6-9PM or Sunday afternoon?ģ. Welcome to the forums and we all look forward to more thoughtful posts in the future.ġ. And a possible source of confusion due to missing information.
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